1. What is Apna Bazaar's Return and Refund Policy?
We accept returns, refunds, and exchanges only under the following conditions:
- The product is damaged, defective, or incorrect.
- To confirm eligibility, you must provide an unboxing video that clearly shows:
- The sealed package before it is opened.
- The unboxing process.
- The issue with the product (damage, defect, or incorrect item).
Claims without an unboxing video will not be processed.
2. Why do I need to provide an unboxing video?
The unboxing video serves as proof of the product's condition when you received it, ensuring a fair and transparent process. This helps us process your claims faster and prevents misuse of our policy.
3. What if my address or pincode is incomplete or incorrect?
Orders will be automatically canceled if the provided address or pincode is incomplete or incorrect.
- Ensure your address is accurate and includes all necessary details (e.g., house number, street, locality).
- Verify your pincode is correct and falls within our serviceable areas.
4. How does the confirmation call process work?
After you place an order, you will receive a confirmation call within 48 hours.
- This call is to verify your order details and confirm its processing.
- If the call is not picked up or returned, your order will be canceled automatically.
5. How do I know if my order is confirmed?
Your order is considered confirmed when:
- You have received a confirmation call and validated your order.
- You get a confirmation email or WhatsApp message from us.
6. Can I modify or cancel my order after placing it?
Yes, you can request modifications or cancellations before the order is confirmed.
- Contact our support team at info@apnabazaar.co with your order details.
- Once the order is confirmed and processed, modifications or cancellations may not be possible.
7. What if I don’t receive my order within the estimated time?
Our estimated delivery time is 5–10 business days.
If your order is delayed:
- Contact our support team with your order ID.
- We will check with our shipping partner and update you on the status.
8. What happens if my order is lost or undelivered?
If your order is lost or undelivered due to reasons on our part or the shipping partner’s end:
- You will receive a full refund or a replacement, depending on your preference.
9. What products are non-returnable?
The following products are non-returnable:
- Products without an unboxing video as proof.
- Items returned without prior approval from our team.
- Products that have been used, washed, or altered after delivery.
10. How long does it take to process a refund?
Refunds are processed within 7–10 business days after your claim is verified and approved.
The refund will be credited to the original payment method used during purchase.
11. Who bears the cost of return shipping?
- If the return is approved due to a mistake on our part (damaged, defective, or incorrect item), we will cover the return shipping cost.
- In other cases, the customer may be responsible for return shipping.
12. What payment methods are accepted?
We accept the following payment methods:
- Debit/Credit Cards
- UPI (Google Pay, PhonePe, etc.)
- Net Banking
- Cash on Delivery (COD)
13. Is Cash on Delivery (COD) available for all orders?
Yes, we offer Cash on Delivery (COD) for most orders.
- COD is completely free, with no additional charges.
- COD orders must be confirmed via a phone call within 48 hours to proceed.
14. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or WhatsApp.
You can use this link to check the real-time status of your shipment.
15. What if I entered the wrong phone number or email during checkout?
Contact our support team immediately at info@apnabazaar.co with your order ID and the correct contact information.
Failure to update contact details may lead to order cancellation.